Marks Electrical

Absolutely shocking experience. I bought 3 appliances and unpacked them after a week due to having new flooring installed, only to see that the washer was so dented that the door wouldn't seal shut. I hadn't even plumbed it in or used the product yet. I was offered £30 compensation for a washer that is unusable, then was told I could send it back for a cost of £70 but they wouldn't offer me anything for it – what in the world?!

Then, after speaking to Amy, who in my eyes lacks customer service experience and is extremely rude and unsympathetic, I was told to go to the manufacturer – for damage on their product that they supplied??? This company should be ashamed of robbing people by advertising new products that are actually dented, damaged, and unusable.

This is an appalling company with no morals. They pass the buck to the manufacturer rather than apologising and replacing the item that they damaged. They take no responsibility and I'm surprised they are still in business. I highly recommend not buying from this sham of a company.

This has been by far the worse company I have ever had to deal with

We ordered a Samsung Fridge Freezer from Marks Electricals which at first seemed great, the price was right and delivery next day but that's where the positives ended for us

We received the fridge freezer and before we could even unwrap we found damage, we was advised it would be replaced and resolved straight away. They took our old fridge which worked and left us with a damaged fridge which we cannot use.After 7 days we are still fighting for a resolution, all we wanted was an exchange for the same fridge freezer.

First we're told by the delivery drivers it would be done quickly but after constant calls to them as they simply don't get back to you we have had responses varying from... It's currently out of stock and will be 3-4 weeks to then be told an exchange is not possible. They cannot answer the simplest of questions and keep passing you off with talk that things are being dealt with but yet nothing has been resolved

We came close to a resolution last night after I realised they had the same fridge in stock but had damaged packaging, after speaking to a manager they said they could exchange for this one as it was only damaged packaging. After a long time of back and forth we left it with them and was told it would be dispatched as soon as serial number provided.

We done this immediately and didn't receive a response. We are now being told the exchange unit which was agreed on has now been sold

I ordered a fridge/freezer to be delivered on 13/5/24 . Received a text to let us no that my TV would be delivered a@***8-39 i said I ordered a fridge/freezer not a TV but the driver could not find my post code he then said he would check my delivery &item number and phone me back.he phoned soon to say he was looking at the wrong order number and he had found my order and would be delivering the item later .the item arrived he took away our old fridge freezer and asked to have a look at the new freezer , it was damaged on the side he said do you want me to see what they could do and if i was willing to accepr the item with damage i said No I want a new fridge/freezer not a damaged fridge freezer.

The driver phoned and asked if you had another fridge/freezer undamaged he said they would deliver the new Fridge/Freezer today 14/5/24 .however I tried to find the new delivery details on the evening of13/5/24 but received no confirmation as to the new delivery time today 14/5)24 .I checked again at 8am but all I got was AI replies ,I managed to speak to customer service person(human) who informed me they had no delivery information for today 14/5/24 &that they would deliver the item tomorrow 15/5/24. We were able to manage without a fridge up to today however due to marks electrical lack of responsibility and customer care we now will have spoiled food.the delivery people seemed to me that they are in the habit of trying to sell damaged goods to consumers , and I note from this website rhat a lot if customer have been offered damage items

I have contacted Marks electrical due to our washing machine that leaked water.They asked me to contact Samsung which I did ,unfortunately Samsung asked me to check the machine to see where the water is leaking from before they will book a repair.I have explained to her that I wont be able to do that I am disabled .She then just said well unfortunately I will have to get someone to check the machine .I had to arrange with a family member to check the machine ,he cleaned the filter ,there was not that much in the filter.I am annoyed that there was so little support available from Samsung,the leaking has been resolved, but if I could not get someone to help us ,what then ?